Next delivery run August 11th - 14th. Orders close August 2nd.

Refund policy

Refund Policy – Highlands Natural

At Highlands Natural, we are committed to providing premium, regenerative products that reflect our dedication to quality, sustainability, and care for the environment. Every product, from our regenerative beef boxes to other offerings, is the result of an enormous amount of energy and care. However, we understand that sometimes things can go wrong, and we strive to make things right when they do.

Refunds are offered on a case-by-case basis and require adequate reasoning or clear evidence that something is wrong with the order. Below are our refund policies specific to our product categories.


Refund Policy for Regenerative Beef Box Orders

Our regenerative beef is carefully sourced and processed to deliver premium quality. In the unlikely event that you are dissatisfied with your beef box order, please contact us promptly.

Conditions for Refunds:

  • The product is significantly damaged or spoiled upon arrival.
  • The order does not match what was confirmed at the time of purchase (e.g., missing or incorrect items).

Requirements for Refunds:

  • Contact us within 48 hours of receiving your beef box.
  • Provide a clear description of the issue and include photos of the affected product for assessment.

We will review your case and may offer a refund, replacement, or credit for future purchases.

 

Refund Policy for Other Products

For all other products, including pantry items, please see below.

Conditions for Refunds:

  • The product is faulty, damaged, or spoiled.
  • There is a discrepancy in the order (e.g., incorrect or missing items).

Requirements for Refunds:

  • Contact us within 7 days of receiving your order.
  • Provide a description of the issue, supported by photos if applicable.

We will assess your claim and may offer a refund, replacement, or credit for future purchases.

Important Notes:

  • Refunds are not provided for change-of-mind requests.
  • In cases where product concerns are unclear or unsubstantiated, we reserve the right to decline a refund.
  • Refunds may take 5–10 business days to process after approval.

We appreciate your understanding and support of our mission to produce premium, regenerative products. If you have any questions or concerns, please don’t hesitate to reach out to us at sales@highlandsnatural.com.au.

Thank you for choosing Highlands Natural!